You may be able to serve, but can you lead?
You may know how to lay out the tables or work the computers but do you have what it takes to lead and listen and most of all, the curiosity and capacity to learn? If not, then you’d better work on the...
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Trust and integrity even more important in digital era, says Blyth
The most important thing you can do in today’s competitive and noisy environment is to establish and maintain a brand with integrity and trust, said Stephen Blyth, executive director, sales &...
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Fairmont takes original approach to social media
Last November, Fairmont Hotels & Resorts soft-launched its social media site, “Everyone’s An Original”, inviting customers to share photographs, videos and stories. An iPhone application was...
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Letter from Las Vegas: In the land of giants, welcome to the growing world of...
I am sitting in the front row, getting ready for the start of the Expedia Partner Conference 2015 at the Bellagio, Las Vegas. There couldn’t be a more appropriate place for a meeting by this giant of...
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Accor’s Issenberg talks Fairmont, culture and content
For a man who’s spent the past seven months leading the integration of a US$3 billion acquisition, involving 115 hotels across 40 countries, Michael Issenberg, the chairman of AccorHotels Asia Pacific,...
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The Wrap: Raffles, Fairmont and Swissôtel loyalty platforms integrate with Le...
In the news: Of loyalty programmes, partnership and NDC – this week’s focus featuring AccorHotels, Malaysia Airlines, Livin and Travello, and Sabre. Hotels: Raffles, Fairmont and Swissôtel loyalty...
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